HOW TO SET YOUR TSA LOCK


One of the things we always try to keep in mind while travelling, is safety. Well, we can make that a lot easier for you! With our TSA locks, you can easily define your own lock code and secure the zippers so you can quickly open your suitcase but other can’t. Find out how to set up your TSA lock in this clip.

RFID


At Hedgren we understand the importance of guarding your personal information and belongings. This is why we often work with RFID protection as pickpockets are always on the move. In this video you can learn more about what RFID is and how we strive to keep your personal data safe.

DELIVERY

Delivery times

We deliver within 7 business days in Australia provided receipt of payment is before 2 PM Australian Eastern Standard Time on NSW business days.

Shipping Charges

We offer FREE SHIPPING on all orders to residential addresses in Australia

Delivery method

All deliveries are made by Australia Post. You can always track your deliveries with Australia Post tracking (www.australiapost.com.au)

Customer services

Any complaints regarding the state in which goods have been delivered must be made to Hedgren by contacting customer service using the contact form or alternatively you can give us a call no later than two working days upon receipt of the goods.

RETURNS

We want you to enjoy your new item(s). If you’re not completely satisfied with your purchase, you have 14 days to send it back to us and we’ll refund you for the purchase price.

Things to keep in mind

  • You have the right to cancel the purchase within 14 business days of delivery of the product in question.
  • Ensure your return is adequately packaged in the box that it was sent to you in.
  • Your refund will be processed within 21 working days from the moment we have received the returned item(s).
  • Please be aware we do not offer the option to exchange your product. We advise to return your order and place a new one.
  • Any items which are used or have the original tags removed cannot be refunded.
  • You can return your order FREE OF CHARGE using Australia Post if you are resident in Australia. Instructions are on the Return Form which can be found in the delivered parcel.
  • Returns coming from outside Australia are on the customer’s expense.

Tips

If your order is incorrect or damaged on receipt then contact our customer service team.

Questions

If you have any other questions, please don’t hesitate to contact our customer service team.